Terms & Conditions

General

By using Corkk website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise.

Any liability under these terms and conditions cannot exceed the total price of your order.

Corkk is not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.

Placing an order

When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on Corkk website, you are also agreeing to all of our Terms and Conditions as presented on the website.

Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.

It is your responsibility to check all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.

Cancelling an order

Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your wine has already been cut and packaged though, this will not be possible.

Product Description

All of the product images on our website are for illustrative purposes only. As such, products and their packaging may vary from the pictures on the website. The products offered by Corkk are constantly rotated and adapted.

Therefore, whilst we try to provide indications of which wines and products you may receive within your delivery, and how they might look, we reserve the right to deliver wines that have not been indicated or explicitly referred to anywhere on the website.

We strive to take into account preferences as indicated by you, the customer, when you place an order.

Delivery

We use Parcelforce 24 for all of our deliveries. We believe they are the best couriers in the market, with a completion rate very close to 100%.

We are able to deliver to both residential addresses and business addresses. Before completing your purchase, you must indicate instructions for the courier as to where your delivery should be left in the event nobody is present to receive the order. This is not a signed for service, so it can be simply 'on the porch', as well as 'with a neighbour'. It is important that you are as specific as possible with these instructions. Please note that should your indicated preference not be secure, we are unable to assume liability for loss or damage incurred as a result of the wine being left in/at that location. If our couriers deem a 'safe place' location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return to the depot with it. In such cases, you will be informed via the tracking service (text message and/or email) and with a slip through the letterbox. You can then either arrange re-delivery directly with them for the next day, or to collect from the depot. This should be done the following day to ensure the wine remains in pristine condition. We can accept no liability if you are unavailable to either receive or collect your delivery the day following the scheduled delivery date where the 'safe place' has been deemed insecure by the courier.

On the very rare occasion your wine does not arrive on the chosen delivery day, it is very likely to arrive the next day.

If your wine has not arrived by the end of the next day, then please let us know as soon as possible, and we will investigate.

If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.

It is therefore imperative that you ensure someone is available to either receive or collect the delivery on either the day, or the day after the scheduled delivery date.

Pre paid/Gift subscriptions

Our 3 month, 6 month, 9 month and 12 month subscriptions must be paid for in advance at the time or ordering. Please note that once the first monthly subscription has been delivered, we are unable to offer any refunds on the subscription. At your request, we are fully flexible with regards to your delivery preferences and requirements.

Rolling subscriptions

Payment for rolling subscriptions will always be taken from the credit or debit card you used to sign up. It will be taken on the same date each month (the date you signed up) unless you change this. Rolling subscriptions must be cancelled 1 week prior to your payment date. We are unable to cancel your winebox delivery if you cancel after this period. If cancellation is made at least 1 week in advance of your billing date, your subscription will be cancelled free of charge. You can cancel by emailing in.

Complaints Procedure

In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. 

If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.

Governing Law

These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.